One package. Flexibly expandable.
Free trial with no time limit

Yes – and no automatic costs will ever apply. You start with the free trial period. As long as you do not actively purchase anything, no costs will apply. The free trial period ends as soon as you start purchasing a base-pack or Add-Ons. More information about the FREE Trial.

The easiest way is to use the free, unlimited trial period – no purchase pressure, no time limit. You can try all Add-Ons and get familiar with the application at your own pace. Also after the free trial period you can test each Add-On in your Sandbox, before purchasing. Start for free and explore

Yes – fully and without any risk. Within this unlimited trial period for new customers you can try and play around with all Add-Ons and Steps for free without purchasing anything. Only functionality is limited, so that productive use is not possible (e.g. limitation to max. 25 rows and records which can be processed) Also after the free trial period you can test each Add-On in your Sandbox, before purchasing. More information about the FREE Trial

• Base-packs, Add-Ons, Upgrades: You need a base-pack (Essentials) to use Synesty. With Essentials, you get all the key core features and capacities for productive integrations with Synesty. Add-ons extend Synesty with additional features, steps and templates for specific systems and use cases. As your needs grow, you can flexibly expand the Essentials package—either with individual capacity upgrades or with the Plus Features for team and governance capabilities and more complex integration architectures.
• A Flow is an executable automated process you create. It contains steps. A flow is comparable to recipe in a cookbook, containing instructions which are executed sequentially.
• Connectors establish connections to data sources and target systems. They read and transfer data, for example via files, APIs, or external systems. They can also call other flows or be triggered by external systems (webhooks). The Basic Package (Essentials) includes a certain number of connectors. If needed, this number can be increased through upgrades. You can recognize connectors by the icon. Examples: FTPDownload, FTPUpload, GetOrders, AddOrders, GetProducts, UpdateProductData, UpdateStock, ExcelWriter, ExcelReader, ExcelSheetUpdate, FlowTrigger, FlowExecutingStep etc. are typical Connectors. Exceptions are e.g.: CSVReader, CSVWriter, JSONReader, VisualJSONReader, HTMLParser, Datastore Steps
• Datastore-storage: If needed, you can store data in a Synesty internal database (a so-called datastore). You can think of datastores as databases or tables. For example, they can store items with freely definable fields such as title, description, price, and inventory. Datastores are filled and read row by row by flows. The number of records you can store is determined by your plan’s capacity. But: the rows you are reading from external sources, processing or exporting are unlimited (Except during the FREE test period).
• Traffic: The amount of data you transfer between by running flows (incoming and outgoing) will be counted per month. Each base pack contains a monthly capacity of inclusive traffic.
• Run: is a single execution of a flow. If you run a single flow 1 x per day you need 31 runs per month. They are included in the Essentials package and cover a wide range of use cases.

If capacity limits are exceeded, flows will no longer be executed. You can try to bring your usage back within your capacity limits by deleting items, or upgrades.

For detailed information on capacity types, see our guide.

The capacity you need depends on how your flows are structured and how often they run, as well as the volume of data involved. The most important capacity dimensions are connectors, runs, traffic, and datastore storage.

Connectors
Each time you use a Step which reads or writes data (e.g. fetching data via HTTP, reading an XML-file, FTP-Upload or a webservice API-call) or trigger/execute another flow, this step is considered a Connector-Step. A normal process has min. 2 Connectors (one for fetching data, one for writing data). A created webhook also counts as a connector, since it functionally replaces a connector step in the flow.

Datastore Records
It depends on your specific use case if you need to store data or not. Example: In some use cases when importing data you need to find out whether a record is new or already exists. In this case it is needed to store data in datastores, so that you can make this distinction.

Traffic
Data Traffic is harder to estimate. Just use the trial period to run flows and get a feeling for the amount of traffic needed. The flow event-log shows the used traffic after each run. On your dashboard we calculate a projection of your monthly required traffic (if flows are automated by timed planning).

Runs
To estimate how many runs you’ll need, consider how often your flows are executed. For example, a flow that runs once a day results in about 31 runs per month. For flows triggered by webhooks or other external events, you can monitor actual usage in the backend and use that data to estimate your monthly requirements. Very high-frequency individual flows can be excluded from the run count using Flow+.

For detailed information on capacity types, see our guide.

Yes. You can configure the scheduling so that you can skip specific hours and days. For example, you can pause flows at night or on weekends while running them hourly during business hours. This saves traffic and reduces your monthly costs. It is also possible to trigger Flows via URL from external applications. This gives you even more control about when and how often flows are executed.

We offer the following payment methods: SEPA-Direct Debit (Single Euro Payments Area) For customers in the European Union you can grant the Synesty GmbH a SEPA-direct-debit-mandate. You can enter your bank details (IBAN, BIC) in your ‘My Account’ area. All invoices will then be paid using these bank details. The invoice payment is automatically fetched from your bank account 14 days (at the earliest) after the invoice date. You will be informed with an email-notification when there is a new invoice. The notification also shows an estimated date when the payment will be fetched. PayPal You can also use PayPal which can be setup in your ‘My Account’ area. The setup process will redirect you to your PayPal account where you login and confirm that Synesty is authorized to fetch the future invoice amounts from your PayPal account. This process is called PayPal Reference Transaction. Credit Card Furthermore, you can choose credit card as a payment method. The secure processing and storage of credit card data is done by the payment provider Stripe. Synesty itself does not store any credit card data. All future invoice amounts will then be collected via your credit card. On your credit card statement you will recognize charges from Synesty by the text: SYNESTY* I-[numeric invoice number]

Note: Packs, Add-Ons and Upgrades will be described as Add-Ons below. Contract term 1 Month: The regular billing period is one full month. Normally you will receive the invoice at the last day of the month. If you purchase an add-on not on the first day of the month, then the billing period is 30 days. The billing period will be automatically adjusted to the full month (from 1. to the last day) within the next month. This adjustment process simplifies the whole billing process with the goal that we can send you a single invoice per month instead of many small invoices. Contract term more than 1 Month: For contract terms longer than 1 month the following rules apply: You will receive the invoice at the same day of the purchase for the complette billing-period (pre-paid). (e.g. for a contract term of 12 month your invoice will contain the full amount for one year.) PDF Invoices Invoices are sent as PDF by e-mail. A separate e-mail address of your accounting department can be specified. It is also possible to specify a number / cost center on the invoice to better allocate the invoice with you. The invoice amount is due 14 days after invoice date and will be fetched with the configured payment method.

This is completely normal. Invoices do not result in a debit to your payment method immediately after creation. An invoice can be open for up to 6 weeks, especially SEPA Direct Debit. This period is explained as follows:

• the accounting department usually initiates the direct debits at the beginning of the following month with a debit for 14 days into the future.
• i.e. usually around the 20th of the following month your bank account is debited
• we then usually wait a few days before the payments import again, so that the invoice is marked as PAID
• That is the 6 weeks we mentioned above
• Other payment methods such as Paypal or credit card have partially different but similar processes. Paypal, for example, also requires a 14-day lead time before the account is debited.

Example: If an invoice is created, for example, on the 3rd of the month, then the SEPA direct debit order will be created on the 1st of the following month. And only about 14 days later there will be a debit to your account. That’s the 6 weeks after the invoice date. If something has not worked out after all, we will then contact you with a payment reminder.

Yes – anytime, with a single click. Cancel Base-Packs and Add-Ons You can cancel each base-pack and add-on individually with a single click. The add-on then can still be used until the end of the billing period (usually 30 days or until the end of month). For contract term longer than 1 month (e.g. 12 month) then the billing period ends later (e.g. after 12 month after purchase). After the final invoice for this add-on the add-on is CANCELED. Then, the functionality is not available anymore. If all add-ons are canceled, and all invoices are paid, then no further costs will apply. Cancel Account If all invoices are paid you can also cancel the whole account. In this case, all data will be deleted and you cannot login anymore. We recommend to backup everything before.

This is not an error – it is a normal part of the billing process. The bills you receive from Synesty are usually for the past, i.e. are made after the fact – like a phone bill. This sometimes leads to misunderstandings, especially in the case of a cancellation. If you cancel a package or add-on at Synesty, then first a cancellation is initiated. Until the cancellation is completed, it takes so long until all open invoices are paid. This can sometimes take up to 6 weeks (see question: My invoice has been in open status for several weeks and I still have no debit on my account. Is something wrong?).