Bring Your Business Closer to Your Customers with the Telekom SMS API and Our New Synesty Add-On

Emails are often overlooked or end up in spam folders, while SMS messages achieve significantly higher attention. According to an industry blog by GoSMS, around 84% of the global population owns a smartphone, and 41% of consumers prefer SMS over email.¹
Additionally, 9 out of 10 people regularly check their SMS inboxes, and over 72% read incoming messages within five minutes. These numbers show that SMS is the more direct, faster, and more reliable communication channel.
This makes SMS the ideal solution for time-critical notifications such as shipping information, appointment changes, or status updates.
Today, your customers expect fast and transparent communication.
With an automated workflow via the Telekom Synesty Add-On, you can turn this direct connection into a real competitive advantage. Messages like “Your order has been shipped. Here is your tracking number: …” can be sent fully automatically and reliably.

¹ Source: GoSMS Blog, “Important SMS Marketing Statistics You Should Know” (May 2023)

SMS Communication Directly from Your Systems

With Synesty as a central data hub, you can fully automate your customer communication and connect all existing systems — from online shops to ERP/inventory management and CRM solutions, to payment and shipping providers.
The Telekom Add-On from Synesty ensures that you send SMS messages automatically and reliably via Telekom, for fast, personal, and efficient communication.

Two practical features:

• Send individual messages for shipping confirmations, payment notifications, or personalized customer information directly.
  
• Send multiple SMS messages for mass notifications or status updates on multiple orders.
  

Secure, Flexible, and GDPR-Compliant

Both Telekom and Synesty adhere to the highest standards and provide maximum control over your data.
All messages sent via the Telekom Add-On are processed exclusively within the EU and meet GDPR requirements.
This ensures that your sensitive customer data is protected at all times — from sending to processing.

Versatile Use Cases for Every Business

• E-commerce: Shipping confirmations, delivery updates, product recalls
  
• Services & Retail: Appointment reminders, Click & Collect notifications
  
• Logistics: Status messages, delivery information